Information submitted through the website
When you use a contact or proposal form, the submitted fields may include your name, organization, work contact details, buyer type, destination, dates, group size, transportation status, itinerary information, general accessibility or mobility considerations, operational notes, and response preference. Do not submit payment-card data, passport or identity-document information, sensitive medical details, or other information not needed for an inquiry.
How inquiry information is used
Hometown Advantage uses inquiry information to respond, assess fit and feasibility, clarify the requested service, prepare or discuss a proposal, communicate about the inquiry, and maintain appropriate business records. Information is not collected through this site for instant booking, ecommerce, public pricing, or user accounts.
Website form processing
Contact and proposal forms submit to Hometown Advantage’s Cloudflare Worker. The Worker validates the request and asks Cloudflare Turnstile to verify the anti-abuse token. For an accepted request, the Worker sends the inquiry through Resend to the Hometown Advantage mailbox. The website application does not keep a separate copy in a database, queue, browser storage, or analytics. Cloudflare, Turnstile, Resend, and the mailbox provider process information needed for their parts of this delivery path under their own terms and privacy practices.
CalendarHero scheduling
Scheduling links load CalendarHero in an embedded frame only after you activate them. CalendarHero processes routine request and device information needed to provide the scheduler. If you continue, CalendarHero may also receive your name, email address, selected meeting time, time zone, answers to configured scheduling questions, and other information you choose to provide while arranging the meeting. CalendarHero’s Privacy Policy provides details about its processing practices.
Analytics and cookies
Cloudflare Web Analytics and browser performance measurement are used to understand aggregate traffic, page performance, and reliability. This measurement does not use cookies, local storage, cross-site tracking, advertising pixels, or session replay. Cloudflare processes routine request, device, and performance information for this purpose, and browser performance collection is configured to exclude visitors in the European Union.
Sharing and service providers
Inquiry and scheduling information may be handled by service providers needed to operate communications, abuse prevention, form delivery, and scheduling, including Cloudflare and Turnstile for the website request, Resend and the recipient mailbox for inquiry delivery, and CalendarHero when you activate or use the scheduler. Information may also be discussed with a prospective transportation or program partner when necessary to evaluate and fulfill your request.
Retention and access
Resend’s current service plan retains email and delivery-log data for 30 days. Hometown Advantage retains inquiry messages in the recipient mailbox for 24 months after the last business activity unless a contract, dispute, or legal obligation requires longer retention. Mailbox and Resend access is restricted to the business owner and is reviewed quarterly and whenever responsibilities change. The website application itself retains no inquiry copy.
Access, correction, deletion, and incident questions
To ask about personal information submitted through this website, email hello@hometownadvantage.com or use the Contact page. Verification may be required before acting on a request. Verified deletion requests are handled within 30 days across the recipient mailbox, temporary exports, and Resend support when early provider deletion is needed. Temporary exports are access-restricted and deleted within seven days. The business owner handles these requests, access reviews, provider coordination, and incident response.
Children and sensitive information
This is a B2B website for professional tour operators and group planners, not a service directed to children. Do not submit information about a child or sensitive participant information through the forms.
Changes and effective date
We may update this policy as our website and operating practices change. Material updates will be reflected on this page.